BASICS | Learn to get your online store up and running with SHOPLINE tools.

INTERMEDIATE | A series of videos on how to use SHOPLINE tools that boost sales.

ADVANCED | Learn more about the ins and outs of the smart commerce world.

BASICS

Learn to get your online store up and running with SHOPLINE tools.

We strive to provide outstanding service to you. This is why we are showing you what a SHOPLINE Merchant will experience once you have chosen SHOPLINE!

You will be charged monthly/ annually, depending on your plan. See terms and conditions here →

You receive a welcome message via WhatsApp within 3 working days.

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You receive a system email on your package details (fee, start date and end date).

Send us your information (such as product details) →

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It takes up to 14 days to build your store layout. 

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Alternatively, you can build your own store using our FAQ guide.

Receive your SHOPLINE admin login details. 

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Make changes on your own using our FAQ guide or watch our tutorial video. See video on the right →

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Tell us what you want to change in your store, and we will do it for you. 

• Digital Marketing—Do you need to drive traffic to your website? Advertise on Facebook?
• Logistics—Do you want to the delivery partner to pick up the parcel from you?
• Payment gateway—Do you want to collect money via credit card / debit card / FPX / e-wallets?
• Custom Domain—Do you prefer .com.my / .my for your domain? 

Send the items to the following email address: 

Well, if we want to build your store, we are going to need your content. Your best selling products, your best pictures, your social media accounts… Without all these materials, we wouldn’t be able to perform Magic on your store! Do share these…

Your best selling products and price list! i.e: Photos and videos.

Testimonials, customers’ reviews or event photos. 

Your Business Social Media Pages i.e: Facebook, Instagram, Blogs

Payment methods & Delivery options. i.e: Online transfer, Razer

▶ Build Your Website

How to use SHOPLINE tools to build your profitable website.

▶ Sell on Live Stream

How to set up Facebook Live using SHOPLINE.

▶ Win Customers

How to win your customers in the first 10 seconds.

2020 Trends

November 27, 2019

5 Emerging Commerce Trends to Watch Out in 2020

2019 is almost over (that’s fast) and here comes the holiday season again when online shopping activities will become more frequent over the world. There’s no doubt that during this period, brands will be enjoying customers flooding in your store and sales increasing. However, what happens when this joyful period is over? How can brands remain attractive to customers all-year-around with new marketing initiatives? How to keep the market interested in your brand not only just when your products are on sale?

Read more →

COVID-19

June 18, 2020

Build Customer Relationships That Outlasts the COVID-19

COVID-19 has challenged business owners to build and maintain relationships with customers — As the pandemic forces people into a digital-only life, it’s important for businesses to infuse virtual experiences with a human touch to connect with their customers.Vast number of companies across industries find it extremely difficult to generate any sales while respecting the uncertainty faced by customers. No one seems to know the best way to retain customer… Read more →

CRM

October 3, 2019

What is CRM? And How to Use It to Enhance Customer Experience?

According to Dr. Philip Kotler, ‘CRM is concerned with managing detailed information about individual customers and all customers’ “touchpoints” to maximize customer loyalty. He also mentioned the traditional customer journey AIDA model (Awareness → Interest → Desire → Model) is shifting to the 5A’s, which means:

• Ask
• Advise
• Assess
• Assist
• Arrange

This marketing model requires you to prioritize the user experience, and make inquires and research from customer feedback, offering possible solutions, providing help, and ultimately selling your products.

Read more →

Delivery Fee Settings

To allow merchants to set up their stores' delivery fees with greater flexibility, you can either set up fixed delivery fee or determine delivery fee by weight, at your own discretion.

This article covers: 

• How to set up fixed delivery fee
• How to set up delivery fee by weight
• Other related settings

Read more →

Birthday Settings & Notice

By collecting customers' information such as birthday, you could design your membership program and promotions more flexibly to gain customer loyalty.

In this article, we'll introduce four main points:

• Basic Settings
• Storefront Display
• Customer Management Page Settings
• Bulk Import Customers' Information

Read more →

On-page SEO

SEO stands for "search engine optimization". It is the process of getting traffic from the free and natural search results on search engines.

Potential customers find your store using search engines. The better you do with your SEO, the higher your products/shop rank on search engine results and thus more traffic you can gain for your online store, which results in more sales. Read more →

No worries! SHOPLINE Value-Added Services come to the rescue!

You can always reach out to us in 3 Simple Steps! Our Client Success Team will reach out to you shortly to resolve your questions!

If you are still unsure, chat with our consultants by clicking the Chat button now.

Business hours: Monday—Friday, 10AM—7PM

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